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SHIPPING POLICY
Last updated: September 11, 2026
This Shipping Policy explains how orders placed through sjsjao.shop are processed, shipped, and delivered.
1. STORE OPERATOR
sjsjao.shop is operated by:
JT Adviser ApS
CVR: 14081844
Kragekærvej 2
5700 Svendborg
Denmark
Email:nksvilen599@gmail.com
Telephone: +45 20 68 27 51
Website: sjsjao.shop
2. SHIPPING DESTINATIONS
We currently ship orders to customers in:
• Germany
• Austria
Orders can only be delivered to valid addresses within the countries currently supported by our store.
Customers must ensure that the delivery address submitted during checkout is complete and accurate.
3. ORDER PROCESSING
Orders are processed on business days from Monday to Friday.
Orders placed before 2:00 PM Central European Time (CET/CEST) will normally begin processing on the same business day.
Orders placed after 2:00 PM, on Saturdays, Sundays, or on applicable public holidays will normally begin processing on the next business day.
During periods of unusually high order volume, processing may take slightly longer.
4. BUSINESS DAYS
For the purposes of this Shipping Policy, business days are Monday through Friday.
Business days do not include Saturdays, Sundays, or applicable public holidays.
5. ESTIMATED DELIVERY TIME
Estimated delivery times are displayed on the product page, website, or during checkout where available.
The estimated delivery period begins after the order has been successfully processed.
Delivery times are estimates unless a specific guaranteed delivery date has expressly been agreed.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
• Carrier delays.
• Severe weather.
• Public holidays.
• Transportation disruptions.
• High seasonal demand.
• Incorrect or incomplete delivery information.
• Customs or administrative procedures where applicable.
• Other unexpected logistics disruptions.
Mandatory consumer rights concerning delayed delivery remain unaffected.
6. SHIPPING COSTS
Applicable shipping charges are displayed during checkout before the customer completes the purchase.
If free shipping applies to an order, this will be clearly indicated on the website or during checkout.
sjsjao.shop will not add undisclosed shipping charges after an order has been completed.
7. ORDER CONFIRMATION
After an order has been successfully placed, the customer will normally receive an order confirmation by email.
Customers should review the confirmation carefully.
If any order information is incorrect, please contact us as soon as possible.
8. SHIPPING CONFIRMATION
After an order has been dispatched, a shipping confirmation may be sent to the email address provided during checkout.
The shipping confirmation may include information about the carrier and tracking details where available.
9. TRACKING
Where tracking is available for the selected delivery method, tracking information will be provided to the customer.
Tracking information may take some time to become active after the carrier has received the shipment.
Temporary delays in tracking updates do not necessarily mean that a shipment has been lost.
10. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address.
Please ensure that your delivery information includes, where applicable:
• Recipient name.
• Street name.
• House number.
• Apartment or unit number.
• Postal code.
• City.
• Country.
• Telephone number where required by the carrier.
If you discover an address error after placing an order, contact us as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered the shipping process.
11. DELIVERY ATTEMPTS
If the recipient is unavailable when delivery is attempted, the carrier may:
• Attempt delivery again.
• Leave delivery instructions.
• Redirect the parcel to a pickup location.
• Contact the recipient.
• Return the shipment to the sender.
Customers should follow any instructions provided by the carrier.
12. FAILED DELIVERY
A shipment may be returned to the sender if delivery cannot be completed because of:
• An incorrect address.
• An incomplete address.
• Repeated unsuccessful delivery attempts.
• Failure to collect a parcel from a pickup point.
• Other delivery circumstances outside our reasonable control.
If this occurs, please contact us so that we can review the available options.
13. DELAYED SHIPMENTS
Occasional shipping delays may occur.
If the estimated delivery period has passed significantly, please contact us with your order number.
We will review the available tracking information and, where appropriate, contact the carrier.
A delay does not automatically mean that a shipment has been lost.
14. LOST SHIPMENTS
If a shipment appears to have been lost in transit, please contact us.
We may need to investigate the shipment with the carrier before confirming an appropriate remedy.
If the shipment is confirmed as lost, we will provide an appropriate solution in accordance with applicable consumer law.
15. DAMAGED SHIPMENTS
Customers should inspect the package and product within a reasonable period after delivery.
If a product or parcel arrives visibly damaged, please retain the packaging where reasonably possible and contact us promptly.
Please provide:
• Your order number.
• A description of the damage.
• Photographs of the product.
• Photographs of the packaging where relevant.
We will review the issue and provide an appropriate remedy in accordance with applicable law.
16. INCORRECT PRODUCTS
If you receive a product that differs from the product ordered, please contact us promptly.
Please provide your order number and, where helpful, photographs of the item received.
We will review the issue and arrange an appropriate remedy.
17. MISSING ITEMS
If an order contains multiple items and one or more items are missing, please contact us with your order number.
Where appropriate, we will arrange delivery of the missing item or another suitable remedy.
18. DELIVERY TO GERMANY AND AUSTRIA
Our current shipping service is available to customers in Germany and Austria.
Delivery methods, estimated delivery periods, and available shipping services may differ between these countries.
Where relevant, the applicable shipping information will be displayed during checkout.
19. TAXES, DUTIES AND ADDITIONAL CHARGES
Applicable taxes that we are legally required to collect will be handled in accordance with applicable law.
Any shipping charges payable directly to sjsjao.shop will be disclosed before the customer completes the order.
We do not intentionally impose undisclosed shipping charges after checkout.
20. ORDER CHANGES
If you need to change details relating to an order, contact us as soon as possible.
We cannot guarantee changes after the order has entered the processing or shipping stage.
21. ORDER CANCELLATION
If you wish to cancel an order before dispatch, please contact us promptly.
Whether an order can be cancelled immediately may depend on its processing status.
Any statutory withdrawal or cancellation rights available to consumers remain unaffected.
22. RETURNS
Shipping a new order and returning a product are separate processes.
For information about:
• Right of withdrawal.
• Returns.
• Refund eligibility.
• Return instructions.
• Return shipping.
• Damaged or defective products.
please review our Refund Policy.
Customers should contact us before sending a return so that the appropriate return instructions can be provided.
23. DELIVERY PROBLEMS
If you experience a delivery problem, please provide your order number when contacting us.
This helps us locate the order and review the relevant shipping information more quickly.
24. CUSTOMER RESPONSIBILITIES
Customers are responsible for:
• Providing accurate delivery information.
• Monitoring available tracking information.
• Following reasonable carrier delivery instructions.
• Collecting parcels from pickup locations where required.
• Contacting us promptly if a delivery problem is identified.
These responsibilities do not limit mandatory statutory consumer rights.
25. CONTACT INFORMATION
For questions about shipping or delivery, please contact:
JT Adviser ApS
CVR: 14081844
Kragekærvej 2
5700 Svendborg
Denmark
Email: nksvilen599@gmail.com
Telephone: +45 20 68 27 51
Store: sjsjao
Website: sjsjao.shop